Terms of Use, Privacy & Cookies

Terms governing use of this website and information about how Backgrid handles privacy and cookies.

1. Acceptance of these terms

By accessing or using this website, including any related Backgrid claim, resolution, licensing, or information pages, you agree to these terms. If you use the website on behalf of a company, organisation, or other person, you confirm that you have authority to accept these terms on their behalf.

2. Changes to these terms

Backgrid may update these terms from time to time. Continued use of the website after changes are published will be treated as acceptance of the updated terms. You should review this page periodically.

3. Ownership of website content

This website, including its text, images, design, graphics, software, logos, trade names, and other materials, is owned by Backgrid, its licensors, clients, or content partners. The content is protected by copyright, trademark, database rights, and other applicable laws. You may not copy, reproduce, distribute, frame, scrape, adapt, or reuse any part of the website unless expressly permitted in writing.

4. Permitted use

This website is provided primarily for information, claim resolution, copyright compliance, licensing communication, and related administrative purposes. You must not use the website for any unlawful, abusive, misleading, automated, or unauthorised purpose.

5. Prohibited activity

You must not:

  • use bots, crawlers, scraping tools, data mining, or image extraction technology on this website;
  • attempt to reverse engineer, interfere with, or bypass the website or its security features;
  • remove copyright notices, metadata, watermarks, rights information, or attribution details;
  • use the website to harass, threaten, impersonate, mislead, or abuse any person;
  • upload or transmit defamatory, obscene, unlawful, infringing, or offensive material;
  • send spam, unsolicited marketing, or unauthorised commercial communications;
  • use website information to contact, solicit, or target third parties without lawful permission.

6. No legal advice

Information on this website is provided for general information only. It is not legal advice and should not be relied upon as a substitute for advice from a qualified legal professional.

7. Website availability and accuracy

Backgrid aims to keep the website available and accurate, but does not guarantee that it will always be uninterrupted, error-free, secure, current, or suitable for any particular purpose. The website and its content are provided on an "as available" basis.

8. Limitation of liability

To the fullest extent permitted by law, Backgrid will not be liable for indirect, incidental, consequential, punitive, exemplary, or special losses arising from your use of, or inability to use, this website.

9. External links

This website may contain links to third-party websites. Those links are provided for convenience only. Backgrid is not responsible for the content, availability, security, privacy practices, or accuracy of any third-party website.

10. Minors

This website is intended for use by adults and authorised representatives of businesses, organisations, or legal entities. It is not intended for use by children.

11. Trademarks

Backgrid names, logos, marks, product names, and branding are owned by Backgrid or its related entities. Nothing on this website grants permission to use any trademark without written consent.

12. Severability

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply as far as permitted by law.

13. Governing law

These terms are governed by the laws applicable to Backgrid's operating entity, unless otherwise required by mandatory local law.

Privacy Policy

Backgrid respects the privacy of individuals who use this website, contact us, respond to copyright notices, submit information, provide proof of licence, or make payments through our systems.

14. Information collected when you visit the website

When you visit the website, technical information may be collected automatically, including your IP address, browser type, operating system, date and time of access, pages visited, referring website, and usage information.

15. Information provided during claim or licence resolution

If you respond to a notice, submit evidence of a licence, enter into a settlement, make a payment, or otherwise communicate with Backgrid, we may collect information such as your name, company name, address, email address, telephone number, payment reference, licence documents, and correspondence.

16. How we use personal information

Backgrid may use personal information to:

  • operate and secure the website;
  • respond to enquiries and communications;
  • verify licences or permissions;
  • administer copyright compliance matters;
  • process payments or settlement arrangements;
  • keep records of correspondence and outcomes;
  • protect legal rights, prevent fraud, and comply with legal obligations.

17. Sharing information

Backgrid may share information where necessary with clients, licensors, payment processors, professional advisers, legal representatives, service providers, debt recovery providers, courts, regulators, or other parties where required or permitted by law. We do not sell personal information for unrelated marketing purposes.

18. Payment processing

Where payments are made through this website or an associated payment portal, payment details may be handled by third-party payment service providers.

19. International transfers

Information may be processed or stored in countries outside your own. Where required, Backgrid will take appropriate steps designed to protect personal information in accordance with applicable data protection laws.

20. Retention

Personal information will be retained for as long as reasonably necessary for the purposes for which it was collected, including claim administration, legal compliance, accounting, dispute resolution, fraud prevention, and record keeping.

21. Your rights

Depending on where you are located, you may have rights to access, correct, delete, restrict, or object to certain uses of your personal information. To exercise any applicable right, contact Backgrid using the details provided in the correspondence you received.

Cookie Policy

This website may use cookies and similar technologies to operate the site, remember preferences, improve performance, understand usage, and help protect the website from misuse.

22. What cookies are

Cookies are small text files placed on your device by websites you visit. They can help a website function correctly, remember choices you make, measure traffic, and support security features.

23. Types of cookies we may use

  • Strictly necessary cookies: required for the website or portal to function.
  • Security cookies: used to help detect abuse, spam, automated traffic, or suspicious activity.
  • Preference cookies: used to remember settings or choices.
  • Analytics cookies: used to understand website performance and usage patterns.
  • Payment or portal cookies: used where needed to support secure claim, licence, or payment workflows.

24. Managing cookies

Most browsers allow you to block, delete, or manage cookies through browser settings. Some parts of the website may not work properly if strictly necessary cookies are disabled.

25. Security

Backgrid uses reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration, or disclosure. No online service can be guaranteed to be completely secure.

26. Contact

Questions about these terms, privacy, cookies, or use of this website should be directed to billing@backgrid.com or in the correspondence you received.

27. Last updated

This page was last updated in August 2026.